Returns & Refunds

Returns & Refunds

We aim to make returns and refund requests clear and fair. Return eligibility depends on timing, authorization, product condition, and warranty terms.

Return Authorization Required

All return requests must be authorized in writing by our support team before shipping anything back.

Return Request Timeline

Return windows are based on the delivery date and selected coverage. Submit requests promptly to remain eligible.

Delivery Date as Policy Start Date

All policy timelines begin on the original delivery date confirmed by the carrier.

Transit Damage Reporting

If a part arrives damaged, contact support immediately with clear photos before installation.

Product Condition Requirements

Returned products must be in the same condition as received unless approved as a warranty claim.

Non-Returnable Situations

Installed parts, modified parts, or parts missing original packaging may not be eligible for return.

Refund Processing

Approved refunds are processed to the original payment method within a defined business-day window.

Shipping Costs

Return shipping costs are the customer's responsibility unless related to an approved warranty or damage claim.

Restocking / Handling Fees

Restocking or handling fees may apply depending on the listing and reason for return.

How to Start a Return

Email or call our support team with your order details. Do not ship anything back without written authorization.

Start a Return Request

Contact our support team for written return authorization before shipping anything back.

Email Support

Support

  • support@theusedengines.com
  • 281-654-8513
  • 24/7 quote requests