Policies

General Policies

Please review our general policies before placing an order. These policies help ensure a clear, transparent, and reliable purchase experience.

Order Confirmation

Orders are confirmed only after payment is received and the part is verified as available. You'll receive written confirmation with all relevant details.

Compatibility Responsibility

While our specialists help verify fitment, customers are responsible for providing accurate vehicle details, including VIN, when requested.

Used Part Condition

All parts are sold as used. Condition details, mileage (where available), and accessory inclusion may vary by listing.

Availability & Inventory Changes

Inventory is dynamic. Listed availability can change between quote and confirmation; we'll always communicate updates promptly.

Pricing & Quotes

Quotes are typically valid for a limited time. Pricing may change based on freight rates, part condition, and availability.

Payment Terms

We accept credit/debit, ACH, and wire transfer. All payments are processed through secure, encrypted gateways.

Shipping Address Accuracy

Customers are responsible for providing accurate delivery information. Changes after dispatch may incur additional charges.

Delivery Inspection

Inspect the part immediately upon delivery. Report any transit damage to support before signing the carrier's paperwork when possible.

Core Charge Policy

Some parts may include a refundable core charge. We'll explain the terms clearly before purchase if applicable.

Installation Responsibility

Installation must be performed by a qualified mechanic following manufacturer guidelines for warranty eligibility.

Warranty Limitations

Warranty coverage varies by part type and selected plan. See our Warranty page for full details.

Communication & Support

Quote requests are accepted 24/7. Our support team will follow up during operating hours.

Need help understanding this policy?

Our support team is happy to walk you through any policy detail before or after purchase.