Policies
General Policies
Please review our general policies before placing an order. These policies help ensure a clear, transparent, and reliable purchase experience.
Order Confirmation
Orders are confirmed only after payment is received and the part is verified as available. You'll receive written confirmation with all relevant details.
Compatibility Responsibility
While our specialists help verify fitment, customers are responsible for providing accurate vehicle details, including VIN, when requested.
Used Part Condition
All parts are sold as used. Condition details, mileage (where available), and accessory inclusion may vary by listing.
Availability & Inventory Changes
Inventory is dynamic. Listed availability can change between quote and confirmation; we'll always communicate updates promptly.
Pricing & Quotes
Quotes are typically valid for a limited time. Pricing may change based on freight rates, part condition, and availability.
Payment Terms
We accept credit/debit, ACH, and wire transfer. All payments are processed through secure, encrypted gateways.
Shipping Address Accuracy
Customers are responsible for providing accurate delivery information. Changes after dispatch may incur additional charges.
Delivery Inspection
Inspect the part immediately upon delivery. Report any transit damage to support before signing the carrier's paperwork when possible.
Core Charge Policy
Some parts may include a refundable core charge. We'll explain the terms clearly before purchase if applicable.
Installation Responsibility
Installation must be performed by a qualified mechanic following manufacturer guidelines for warranty eligibility.
Warranty Limitations
Warranty coverage varies by part type and selected plan. See our Warranty page for full details.
Communication & Support
Quote requests are accepted 24/7. Our support team will follow up during operating hours.
Need help understanding this policy?
Our support team is happy to walk you through any policy detail before or after purchase.
